Privacy Policy

Privacy Policy

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy outlines how we collect, use, and safeguard your personal data when you visit or make a purchase on our website.

Information We Collect

When you place an order on our website, we collect certain details necessary to process your purchase, including:

• Your full name
• Email address
• Billing and shipping address
• Contact number
• Preferred payment method

If you pay using a credit or debit card, we do not store or have access to your card details. These transactions are securely processed through our third-party payment provider.

How We Use Your Information

The personal data you provide helps us complete your order efficiently. This includes:

• Processing payments and generating invoices
• Sending order confirmations and shipping details
• Managing returns and refunds
• Detecting fraudulent transactions

Additionally, we may use your information to send marketing emails, but only if you have opted in.

Marketing Preferences

You have full control over whether you receive promotional emails from us. You can manage your preferences by:

• Updating your settings in the “Subscriptions” section of your account
• Clicking the “Unsubscribe” link at the bottom of our emails

Device & Browsing Information

When you visit our website, we automatically collect technical data, such as:

• Your IP address
• Web browser type
• Time zone
• Cookies stored on your device

This data helps us enhance the user experience, track website performance, and prevent fraudulent activities.

Sharing of Information

In some cases, we may share limited user data with third-party services like Google Analytics to analyze website traffic and improve our services. You can review Google’s privacy policy here.

We do not sell, rent, or distribute your personal information to third-party marketers.

Your Rights & Choices

If you reside in South Africa, you have the right to request access to, correction, or deletion of your personal data. If you wish to make changes or remove your data from our records, please reach out to us.

Keeping Your Data Safe

Your personal information is securely stored, and we take appropriate measures to prevent unauthorized access, data loss, or breaches.

Retention of Data

We retain order details for as long as necessary to comply with legal and operational requirements. If you wish for your data to be removed, please contact us.

Get in Touch

If you have any concerns or questions regarding this policy, please contact us at:

hello@justsimply.online